Privacy Policy

Felix Vericel Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit felixvericel.com (the “Site”) or make a purchase.

PERSONAL INFORMATION COLLECTED

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that led you to the Site, and information about how you interact with the Site. This automatically collected information is referred to as “Device Information.”

We collect Device Information using the following technologies:

• Log files track activity on the Site and collect data such as your IP address, browser type, ISP, referring/exit pages, and timestamp data (date and time).

• Web beacons, tags, and pixels are electronic files that record information about how you browse the Site.

Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This automatically collected information is referred to as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

In general, we use the Order Information we collect to process any orders placed through the Site (including processing your payment information, arranging for the shipment of your order, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;

• Screen for potential fraud or other risks; and

• When in line with the preferences you have shared with us, provide you with information or advertisements about our products or services.

We use the Device Information (particularly your IP address) we collect to screen for potential fraud or other risks and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).

DO NOT TRACK

Please note that we do not alter our Site’s data collection practices when we detect a “Do Not Track” signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact details provided below.

Additionally, if you are a European resident, please note that we process your information to fulfill our contractual obligations to you (for example, if you place an order through the Site) or pursue our legitimate business interests, as outlined above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we retain the Order Information in our records unless and until you ask us to delete it.

CHANGES

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

To learn more about our privacy practices, if you have questions, or if you wish to file a complaint, please contact us by email at hello@felixvericel.com or by mail at:

Avenue du Petit Chasseur 19 - 1950 Sion - Switzerland